By BUUMBA CHIMBULUTHE Zambia Revenue Authority (ZRA) has this month launched three electronic systems with the Democratic Republic of Congo and other partners, underlying institutional resilience to crisis.As a result, ZRA would have the ability to continue delivering quality services despite the global Covid-19 pandemic.ZRA has launched Electronic Queue Management Systems (EQMS), the Electronic data exchange between the ZRA and the Direction Générale des Douanes et Accises (DGDA) of the Democratic Republic of Congo as well as the TaxOnApp. This is according to Robert Zawe, ZRA acting Corporate Communications Manager.Mr Zawe said the EQMS had been installed in three ZRA Inland Revenue offices.He said that the project had been supported through a joint effort by German Cooperation and the European Union imple-mented by GIZ.“Customers coming to the Inland Revenue offices in Livingstone, Chipata and Solwezi now benefit from shorter waiting times through the allocation of a waiting number corresponding to the specific query of the […]
ZRA launches three service systems
