By ANDREW MUKOMAGOVERNMENT has noted that the growing demand to accelerate innovation in advancing customer service delivery is crucial in today’s fast-paced and global economy.Southern Province Minister Cornelius Mweetwa says there is need therefore for the Chartered Institute of Customer Management (CiCM) to take advantage of the new technologies and improve the way they handle their customers in their various organizations.Mr Mweetwa observed that complexity in digital technology is generating the urgency in crafting long-term programs across all channels to enable organizations build lasting and profitable relationships with their customers.He was speaking during the 7th Annual Customer Experience Conference, organized by the Chartered institute of Customer Management, held at Chrismar Holtel under the theme: “power of a positive customer experience”.The Provincial Minister said fortunately, new technology is transforming the way customer care can be provisioned hence new ways to apply customer analytics, KPI strategies and multiple modes of communication are changing how companies reach new […]
Customer care must be proritised – minister
