Mon, 29 May 2017 12:24:14 +0000 By Chungu Katotobwe Traditional insurance products comprised of accident, health, property, casualty, life and annuities insurance. These categories of insurance are faced with slow growth and need consolidation. Price competition is accelerating as customers turn to internet data aggregators to shop for the best deal on many types of insurance. In addition, while the insurance business and the needs of policy holders and distributors are rapidly changing, many insurance companies can not keep up because they are unable to differentiate their business, reach customers likely to respond to new sales opportunities or make the most of their valued staff. Insurers that define and implement solutions to these challenges are those that will successfully compete and thrive into the future. I examine the strategic role of the contact center in the insurance industry, and how it can deliver the increased revenues and cost savings that will drive profitability and […]
