Wed, 15 Mar 2017 12:34:43 +0000 By Fred Hang’andu As the regulator for the energy sector in Zambia, the Energy Regulation Board (ERB) is mandated to receive and investigate complaints from energy consumers, licencees and other stakeholders. This is an important function of the ERB given the power that licencees inherently wield over consumers. Regulation is primarily there to ensure that the interests of consumers and those of licencees are safeguarded. Thus, licencees must be able to earn a reasonable rate of return on their investment, while at the same time consumers deserve to access energy products and services that meet the minimum standards set by the ERB. To that end, the ERB has since inception close to 20 years ago established channels through which complaints can be lodged to the regulator. Those channels have been spelt out in the ERB Complaints Procedure to guide consumers on how to go about lodging a complaint […]
