Wed, 05 Apr 2017 10:21:43 +0000 By Agnes Phiri In October 2014, the Energy Regulation Board (ERB) embarked on a programme to nudge consumers to get actively involved in exerting pressure on service stations to improve service delivery. The programme dubbed the Service Station Grading Scoring Criteria was mooted essentially to inform all stakeholders (especially consumers) about the state of infrastructure at service stations from where they purchase fuel. With focus on reliability and safety, the ERB set out to scrutinise the state of infrastructure at service stations dotted around the country through site inspections. The infrastructure rating system was also meant to motivate licensed companies to improve the state of infrastructure at their respective stations. From the onset, retail sites that fall under the category of rural filling stations as defined in the Zambian Standard (ZS) 703: Rural Filling Station Specification were exempted. Coincidentally, the introduction of the grading criteria fitted in […]
