By David Behr, Group Chief Digital Officer, Liquid Intelligent TechnologiesGlobally, businesses have entirely overhauled their technology options and adapted their operations to meet the new demands of accelerated digital transformation. Technological advancements, coupled with globallydeveloping trends, including the disruptive impact of the pandemic, have led companies to agreeing that remote or hybrid work is the future of business. Regardless of their size or how dispersed their workforce is,companies’ focus on seamless collaboration is increasing. This means that for workforces to be successful in the remote/hybrid work environment, they need to have the same tools and capabilities as they would have in thetraditional office set-up. With around 145 million daily active users, Microsoft Teams has fast become the collaboration tool of choice for flexible work. Through this central application, staff can collaborate effectively, conduct virtual meetings and conferences, and now, they can even call domestically or globally as they would with a regular fixed line extension.OneVoice for Operator Connect is a new offering from Liquid Intelligent Technologies that aims to enhance collaboration in the remote/hybrid work environment by integrating traditional telephony calling within the MicrosoftTeams ecosystem. Businesses in Africa can entrust Liquid to manage this contemporary integration solution as Liquid isMicrosoft’s only OneVoice for Operator Connect distributor on the continent. The offering is being piloted in Kenya, Zambia, Rwanda, Uganda, Zimbabwe, and South Africa.Human interaction and idea cohesion are at the core of business productivity. The in-office corridor chats, the desk to desk ‘quick catch-ups’ and informal customer […]
OneVoice for Operator Connect for Microsoft Teams: a revolutionary solution to maintaining human connections in a digital world
