Bernadette Deka-Zulu (PhD Researcher-Public Enterprise)THE Zambia Information and Communications Technology Authority ZICTA was established in 2009 as a statutory body established under the Information and Communication Technologies Act No. 15 of 2009 to regulate the Information and Communication Technology (ICT) sector. The mission of ZICTA is to promote and regulate the use of ICTs in the country, with a focus on developing the ICT infrastructure and services, protecting users of ICTs, and promoting investment and innovation in the sector.ZICTA was established to create an enabling environment for the development and use of ICTs in the country and to ensure that the ICT sector is effectively regulated.Its main areas of focus are licensing, interconnection, spectrum management, universal service and access, consumer protection, and promoting investment and innovation in the sector. ZICTA’s mandate is further shaped by the 2006 ICT Policy, the 2021 National Postal Policy, and the 2021 Cybersecurity Directive.The ICT Directive provides a comprehensive policy framework for […]




