Mon, 15 May 2017 13:14:26 +0000 Insurance is not bought. Insurance is sold. I am sure Mark Twain said it first. If someone is on the phone for you, always assume that they are looking to get a quote for insurance. Never ask questions like, “why are you calling today?” or “how can I help you?” Whether it is a direct inbound insurance call, live insurance call or warm transfer insurance call, the prospective insurance customer is on the phone with you, they would not be, unless they wanted to get some insurance. A better way to start the conversation is to ask positive questions like “what type of insurance are you looking for today?” and “what types of insurance do you currently have?” Another way to start the conversation is to introduce yourself and your experience, “hallo I am Mwanza, and I have over 10 years of insurance experience, I am going to […]
