Wed, 22 Mar 2017 11:42:21 +0000 By Fred Hang’andu Introduction Going by the inquiries and complaints often received by the Energy Regulation Board (ERB), it is clear that most customers are unaware about the regulatory interventions that have been put in place to safeguard consumer interests. It is with that background that in this edition we discuss the Conditions of Supply for electricity consumers in Zambia. Recognising the inherent challenges that would arise in the provision of electricity services, the ERB has developed guidelines that are to be followed by electricity service providers. Those guidelines are outlined in standards, procedures and directives to licensees. One of the key guidelines in the electricity sub-sector is the Conditions of Supply. These conditions are supposed to be handed over and can be demanded by the consumer from the service provider once an account has been opened. The ERB requires service providers to provide clear terms and […]
