By AARON CHIYANZOREFUND customers for cancelled events during the Covid-19 period because it was not their fault, the Competition and Consumer Protection Commission (CCPC) has said.The CCPC has observed that there were numerous events that had resulted in cancellation during the period of the Covid-19 pandemic.CCPC public relations officer, Rainford Mutabi said consumers had the right to a refund in circumstances when the cancellation is not due to their own making.Mr Mutabi said in a statement that the pandemic and the measures put in place by Government to address it, were not in the control of the enterprises.He said should an event be covered by terms and conditions that deal with instances of Force Majeure, those terms and conditions prevail.“The CCPC would like to state that during the Covid-19 period, all business enterprises have an obligation to refund consumers when the service paid for has not been given,” said Mr Mutabi.Mr Mutabi also advised consumers […]
‘Refund clients for cancelled events’
